Project Delivery Approach

Agile for the enterprise

Tier 2 Consulting uses an agile development approach, based on SCRUM. This promotes evolutionary development and delivery, and provides the flexibility to accommodate changing and evolving requirements.

Starting with initial exploratory meetings, we work closely with our clients to scope all projects – because we understand that organisations need estimated timeframes and costs as early as possible. Further, many organisations have well defined project governance processes (particularly those in regulated industries) – so compliance with these is mandatory.

To accommodate this, the major benefits of an agile approach are merged with key aspects of a more traditional project methodology. Even within these agile frameworks, we still ensure that our projects are ‘wrapped’ in a traditional, familiar phased approach that still meets governance requirements.

This diagram summarises our ‘model project’. The model is tailored on a case by case basis to meet specific needs of each customer and project.

“We had an idea that we should build a system that would revolutionise the way we work, and hopefully drive significant change within our industry. To define that, build that and deliver a significant part of that in seven months is an extraordinary achievement by anyone’s standards. The creation of the TradEd platform is the culmination of clear vision, strategic direction being actioned and great teamwork with Tier 2 Consulting.” 

Jonathan Prinn, Group Head of Broking, Ed Broking LLP

Post-Implementation Support

As with all services that Tier 2 Consulting provides, post-implementation support and maintenance for custom applications is tailored to specific customer needs. We won’t just leave you high and dry after building your apps!

For those customers who have their own internal support team, Tier 2 Consulting structure a handover process – based on technical workshops and documentation – to ensure that the customer has sufficient knowledge of the application or development standards to provide effective support. But we don’t run away – we are available in a 3rd line support capacity should our input be required post-handover.

Other customers prefer Tier 2 Consulting to support the custom development. We implement a standard support process (see diagram below), within which any issues are handled according to pre-agreed service level agreements (SLAs). This support service can also be extended to handle smallchange requests, providing the customer with a one-stop-shop for all application support & maintenance requirements.

 

“The applications use technology which is not part of our strategic skillset. Tier 2 are able to provide us with skilled staff to provide tactical support and development and enable five to concentrate on our long-term strategy of system replacement”.

Ken Davies, IT Manager, Five

 

WHO WE WORK WITH

Crown Commercial Service Supplier

Established in 2002, the quality of our work is evidenced by the stature of our long-standing clients, which include The Scouts Association, King’s College London, Suzuki GB, Simplify Group, Motability Operations Ltd, EDMI, Wolseley UK and Alphabet GB (BMW).

Tier 2 provides custom application development for web, mobile and enterprise integrations to clients across a range of industry sectors. We have particular expertise in the compliant driven worlds of finance and pharmaceuticals, where our regulatory knowledge adds significant value to the project teams we work with in these environments.

Tier 2 now offers Cloud Software Support and technical services around the Red Hat OpenShift Container Management Platform (PaaS) on the G-Cloud 9 procurement portal.

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